Collect Audit Evidence Has Been Described â€Myassignmenthelp.com

Question: Discuss About The Collect Audit Evidence Has Been Described? Answer: Introducation Auditing plays a very important role in the finance function and is considered as important activity on which every person including the government and the related agencies relies and functions. Auditing gives an insight of the business of various companies and provides the disclosures whether the company is performing as per the governing rules and regulations. Audit planning is considered as the major step in the process of audit as it forms the basis as to how the audit shall be started. In this report the company Near Map Limited has been chosen for the study. The financial report for the financial year ending 30th of June 2016 has been considered. The planning process has been detailed in four major headings initial audit planning, clients business, assessment of risk and preliminary analytical procedures. Each of the four steps has been detailed with reference to the Near Map Limited. After performing the planning process, the number of suitable that will be performed in orde r to collect the audit evidence has been described. In the last the study has been ended up with the conclusion summarizing the report and the recommendation as to what is the better for the auditor and the client. Planning The Audit For executing any kind of work, it is necessary to develop the plan as to how the work shall be conducted and in what manner the way will lead to early and efficient completion of the work. The similar fact applies to the audit process. If the plan for audit has not been prepared then the auditor will end up with nothing at the end and the work done will all be futile. Therefore, Planning of an audit plays the very important role in the whole audit process. As per the Auditing Standard of Australia 300, an auditor shall plan his audit for the following purpose: Avoiding any type of misunderstanding with the client Avoid the high cost of audit and keep it at reasonable margin and Providing the auditor or the audit team guide to obtain the sufficient and reliable audit evidence (AASB, 2006; Ullah, 2014). In this report, the audit planning has been detailed with the four major steps. These steps have been detailed below. Initial Audit Planning The first step in the audit planning is to accept the new company as the client and performing the initial audit planning. In this step following four functions are performed: Before accepting the client engagement, the client is investigated as to at what position the company have the standing in the market, how far stable is the client in the financial terms and the nature of the relations that the client has with the earlier accounting firm. Next function is to determine as to why the company gets its books of accounts audited by our firm. The same has been finalized with the discussion of the management. Then the understanding with the client is obtained after obtaining the engagement letter. The engagement letter is in documented form which contains the objectives of the audit, roles and responsibilities of the auditor and the client, detail of the services to be provided, scope of the engagement including the limitations if any and the understanding of fees. After having the agreement, if the auditor requires the opinion from the outside consultants, then it shall also be the part of the initial audit planning. In the given case, audit firm KPMG, Sydney is the auditor of the company for the year ending 30th of June 2016 which has authenticated the financial statements through its audit partner Trent Duvall (Company official Website, 2016). The client investigation is to be conducted and engagement letter is required to be obtained. Understanding Clients Buisness And Industry As per the paragraph number 11 of the Auditing Standard of Australia number 315, the auditor shall obtain two types of information. One is related to obtaining the understanding of clients nature of business and the industry within which the company is operating. Along with that the companys nature with regard to the governance and the structure is detailed (AASB, 2013). Following functions have been performed: Nature of the business operation of the company. The company under study Near Map Limited is the company registered in Australia and listed on the Australian Stock Exchange. The company Near Map Limited is engaged in the operations of the web page which delivers the details of the addresses of banks, houses and etc along with their latitude and longitude figures. It contains the technology which provides the better presentation of the addresses with the photos in high quality definition. The companys major source of revenue is the Subscription revenue which is accounted for in the books of accounts as per the life of the contract (Company official Website, 2016). Assessment of the risk which is common to the industry. As the company Near Map Limited is linked with the Information Technology sector, there is always be the risk of having the outdated technologies as compared to the competitor. The companys governance system shall be assessed along with the ethical climate of the business so as to place the reliance on the level of the financial reporting. Assessment Of Client Business Risk In this step, the auditor is majorly concerned with the material misstatements that may be contained in the financial statements of the company due to the risk present in the client business. Second concern of the auditor is the non compliance with the rules and regulations in case of having the business risk. These risks are primarily explained by the management of the company. In the given case, as the company is engaged in the Information technology sector, the chances of having the impairment of intangible assets is higher and hence the auditor is required to check the impairment indication at reporting date along with the proper calculation (Company official Website, 2016). Preliminary Analytical Procedures This is the fourth major step in the audit planning process. These procedures are performed to have the clear understanding of the operations of the company and the clear assessment of the risk. The procedure details the assessment of the financial ratios and comparing the same with the previous years so as to analyze the major changes and plan the audit accordingly. Following ratios have been calculated and analysed: STATEMENT SHOWING THE RATIO ANALYSIS ($'000) S. No. PARTICULARS 2016 2015 1 Liquidity Ratios a Current Assets 18236 25025 Less Current Liabilities 23106 20194 Working Capital (4870) 4831 b Current Ratio 0.79 1.24 2 Profitability Ratios a PBT (4693) 627 Revenue 30882 23702 Net Profit Magrin (15) 2.65 b Assets 44267 45369 Average Assets 44818 45369 Revenue 30882 23702 Asset Turnover Ratio 68.91 52.24 c EBIT (4693) 627 Average Assets 44818 45369 ROA (10) 1.38 d PAT (7135) (789) Equity 18493 22580 Average Equity 20537 12443 ROE (35) (6) 3 Long Term Solvency Ratios a Debt 25774 22789 Equity 18493 22580 Debt to Equity 139.37 100.93 5 Market Strength Ratios a Earnings Per Share (2.01) (0.24) From the above ratios, it is clear that the company is not functioning very well and is under the higher risk of liquidity due to the negative working capital and low current ratio and similar other ratios like decreased earnings per share, negative net profit margin (Company official Website, 2016). Suitable Audit Tests Apart from performing the analytical procedures, two tests are required to be done. One is the test of controls and the other one is the substantive tests. Test of controls In this test, different types of audit evidence are required to be obtained. At first the personnel of the company is enquired about the procedures of the authentication and the approvals and after that the sample sales or purchase invoices are checked whether the procedures are followed. Similarly the roles and responsibilities of the personnel are checked with reference to the practicality of the business. Substantive Tests There are three types test of transactions, analytical procedures and test of balances. First test check the misstatement that can affect the correctness of the accounts. Second test includes the comparisons and relationships and third test emphasize on checking of the balances of ledger accounts appearing in the financial statements of the company. Conclusion To conclude, the nature of the company business is required to be understood and the reasons as to why the company wants to change the auditor and the analysis of the risk shall be taken seriously. It is recommended to prepare the exhaustive audit plan first before proceeding with the audit as the analysis have shown very areas where there are high chances of having the material misstatements. References AASB, (2006), ASA 300 Planning and Audit of a Financial Report available athttps://www.auasb.gov.au/admin/file/content102/c3/ASA_300_28-04-06.pdf accessed on 13/09/2017. AASB, (2013), ASA 315 Identifying and Assessing the Material Misstatements through understanding the entity and its Environment available at https://www.auasb.gov.au/admin/file/content102/c3/Nov13_Compiled_Auditing_Standar d_ASA_315.pdfaccessed on 13/09/2017. Company official Website, (2016), available on https://www.nearmap.com.au/about accessed on 13/09/2017 Ullah A, (2014), Planning and Audit of Financial Statements available on https://leaccountant.com/2014/12/08/asa-300-summary-planning-an-audit-of-financial -statements/ accessed on 13/09/201

The Ultimate National Power Topics for Research Papers Trick

The Ultimate National Power Topics for Research Papers Trick How to Get Started with National Power Topics for Research Papers? For instance, perhaps you're expected to carry out a present amount of studying, and posting documents generally. You also miss important information when you could be late. The social issues research papers may appear easy to write in comparison with different topics, but still it demands an extremely creative strategy, an enormous quantity of curiosity and capability to think beyond the box and search data in unconventional sources. Use from our internet site and empirical means of make writing. National Power Topics for Research Papers Explained On-line magazines and data websites offer excellent ideas too. The shooting gallery was shown to be a favourite strategy. There are a number of online libraries from where one can acquire relevant information regarding the research topic. The majority of the folks have a tendency to run away from politics and thus the politics essays also, therefore it is quite important to grab the eye of the readers till the conclusion of the essay and that would be much difficult I know. The entire research should be constructed around or from this issue. It would be simpler to learn more about the theme and write about doing it. National Power Topics for Research Papers - the Story Understanding information and turning that understanding into some type of action should continue being the ultimate aim of knowledge management. Our studies have shown the wonderful power which exists in bringing different sources of data with each other to deliver a holistic picture of danger. Only great quality and total data can deliver a holistic picture of danger. The standard of decisions made in any respect levels is directly associated with ones understanding of organizational intent. Without a national plan, it is quite hard to foster the amount of cooperation required to attain the government's bold targets. The intelligent use of information that is available is a very effective tool in the struggle against global corruption. The upcoming point you must do is to compose the body. The primary purpose of a research paper is to encourage an unaffiliated thinking process in students. You have to write a minumum of one research paper in a semester for nearly all the subjects. You'd rather spend for essay that's definitely affordable but might provide you great quality rather than spend for essays that are expensive and yet they can't create the quality that will impress your teacher. On-line composition coaches provide significant essay examples alongside composition format suggestions to help students write a good essay. Select a college research paper topic which you are acquainted with or like research on. Research paper assessors love ideas which provide something new or go over a novel and advanced notion. So it will help to understand how to format papers correctly. The more you fully grasp the simpler it's for you to compose a thriving research paper. Research paper peer editing may also be helpful for you in case you need to recognize flaws in your paper. The 30-Second Trick for National Power Topics for Research Papers The main reason why you ought to try to find a greater price too is that it not only can help get you better returns on your investment but in addition helps sellers to cover the ad hoc expenses during selling without needing to compromise on their original asking price. You may possibly get a personalized article for a typical price and here is ways to begin buying it. You begin to get viewed as an authority in your region, and people trust you. If you believe buying a home is a far difficult process than selling one, you're mistaken. You're embarking on a journey that may take you places you might have only imagined. There are several famous picture stories for kids. Even when you're quite nervous, attempt to yield an outstanding beginning to your piece. For now, however, beginners will understand the crucial composition format. Assignments also enable you to find out more about your field of study. Students already desire to go to space. Instructors may also tell in the event you half-heartedly completed an assignment. They use assignments to determine your knowledge and your grade.

Writing Essays Using MLA Formats

Writing Essays Using MLA FormatsHow do you insert the quotes in an MLA format essay? As a matter of fact, you can only insert the quotes in MLA if you are using the Quotations by Subject and Author format. Otherwise, it is more difficult to insert them.When writing an essay in MLA style, it will be best to know what the quotation is talking about. This will not only give you a good idea of what to include in your essay, but it will also help to make sure that you are citing all sources correctly. If you do not know where the quote was first used, you may need to look it up before using it.The MLA format for quotations is not unlike the APA format. However, there are some minor differences. Most often, the MLA format will allow you to put the quotations in between 'and' statements and will not allow you to put them at the end of the main paragraph. However, in the case of quoting others, it will allow you to put the quotations anywhere within the body of the essay.When writing an essa y in MLA, you will find it easier to insert the quotes in your body of the essay if you include the actual source of the quote and not just paraphrasing it from the context. The writer who uses this style of essay will usually use several different sources to provide examples of the original quote. That way, they can show how they are similar or different from the quoted example. That way, they can prove their point, without just quoting the quote word for word.There are a few rules to follow when writing an essay in MLA and your essay will be different from someone who does not know the MLA format. Thefirst is to make sure that you cite the source of the quotation, with the source's name in the source section. So in this example, you would put 'H.R. MacNeil, University of Michigan', instead of just putting the word 'University of' in the source section.In addition, when writing an essay in MLA, you will find it more difficult to place a quotation in the body of the essay. However, when you use the Quotations by Subject and Author format, you can put the quotation anywhere within the body of the essay. What makes MLA better is that it has shorter quotations. There are fewer quotations in the essay, which makes it easier to write.In addition, when writing an essay in MLA how do you insert the quotes in an MLA format? The rules change slightly when using Quotations by Subject and Author format. First, you can use quotes between sentences or paragraphs, as long as the sentence is complete.It is also important to remember that when writing an essay in MLA how do you insert the quotes in an MLA format, you will be copying the quotes from the 'thematic space' between the 'source' and the quotation. In other words, if you use 'Thomas Jefferson' as your source, and you use 'JEFFERSON' as the quotation mark, you will have an incomplete quotation and will need to get the complete quotation of 'JEFFERSON' by using the quotation mark, and the quotation mark. That will mak e your essay flow a lot better.

Hamlet Feminist Approach free essay sample

In the past, women were seen as mothers and housekeepers, always taught to respect, listen, and serve their husbands or the man of the house. In those days, this was considered normal, therefore women had no choice but to obey and do as they were told. In Hamlet, Shakespeare portrays a similar relationship between women and men. He allows men to hold the higher position, causing them to treat women as lesser people and believed that women should listen to them and do as they were told. In William Shakespeare’s Hamlet, women are characterized as weak and submissive and as obedient and compliant. There are only two female characters in this play – Gertrude; the Queen, and Ophelia; Hamlet’s love interest. The two both play a passive role in the play’s action, but they are extremely important in exposing the play’s themes – in particular Hamlet’s misogyny. Gertrude impresses us a woman who is dependent on men. We will write a custom essay sample on Hamlet Feminist Approach or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page She lives in the shadow of two kings. Her first husband – Old Hamlet was murdered and yet â€Å"within a month†, she married her brother-in-law, Claudius. Claudius and Gertrude make an unlikely couple to an audience aware of the former’s deceit. It would appear that their marriage is obtained for convenience rather than love. Gertrude is completely unaware that the man she married is the murderer of her first husband. It has been suggested that Gertrude only married Claudius for the good of the state. One would therefore think that she is an apt queen – even Claudius says that she is â€Å"The imperial jointress to this war like state. †(Act 1, Scene 2 pg. 10). However, Gertrude does little to prove this statement. She is too weak to challenge Claudius and is most certainly not his equal. Gertrude’s role as the Queen of Denmark is overshadowed and undermines by Claudius’ deceit and treachery. Shakespeare uses Gertrude to show the faithlessness of women. There are suggestions that Gertrude and Claudius had a relationship even when Old Hamlet was still alive. In his soliloquy, Hamlet expresses his disdain towards his mother â€Å"to post with such dexterity to incestuous sheets. † (Act 1, Scene 2. pg. 11). This is said even before the Ghost appears and when the Ghost of Old Hamlet does appear, he confirms this – saying that Claudius â€Å"won by lustful sin, the heart of my most seeming virtuous queen. † (Act 1, Scene V. pg. 24). These words not only highlight the faithlessness and shallowness of Gertrude, but they are also important in expressing Hamlet’s and possibly Shakespeare’s misogyny. Women are characterized in a one dimensional manner – they cannot live without a man and constantly need one in their lives. Gertrude’s â€Å"o’er hasty marriage† to Claudius exemplifies this. Gertrude’s passivity in action is what allows her to be dominated and controlled by the men in her life, but she is also somewhat ignorant and oblivious to her surroundings. According to Hamlet, she played the part of the grieving widow well – â€Å"she followed my poor father’s body, like Niobe, all tears. † (Act 1, Scene 2. pg 11). However, because she got over her husband’s death so soon, she also expects Hamlet to do the same. As a queen, Gertrude is ineffectual and as a mother, she is insensitive and blind to her son’s distress. She asks Hamlet; â€Å"why seems it so particular with thee? † to which he replies â€Å"seems madam, nay it is, I know not seems†. Gertrude cannot understand why Hamlet persists with his saddened demeanour and agrees with Claudius when he says â€Å"tis unmanly grief†. Gertrude lets her own opinion of Hamlet’s mental state be influenced by Claudius. This displays her inability to think for herself. She is led by Claudius and shows no independent thought. Gertrude’s role as a loving mother to Hamlet is therefore; warped. It would appear that she puts her own pleasures before Hamlet’s welfare. However, Gertrude’s redeeming feature is her tendency for goodness. She is by no means calculating – unlike her husband and indeed her son. None of Gertrude’s actions are premeditated, so it seems rather fitting that she dies drinking from the poison chalice – completely unaware of that is in it. Through her death, Gertrude highlights the position of women within this tragedy – completely obedient and totally oblivious to the corruption around them. Ophelia, like Gertrude is a woman who is led and controlled by the men in her life. She is described by her brother Laertes as â€Å"a sweet sister and a kind maid†. Ophelia’s primary role is to showcase Hamlet’s warped view of women. Ophelia a young women, she represents how women are treated. Ophelia obeys several different men in the play. Ophelia is sixteen much younger than Hamlet. Ophelia is a woman who has been taught to believe and listen to men such as her father. When she is now faced with whether to believe Hamlet or doubt his love for she once again disregards her feelings and trusts Hamlet. Hamlet pursued Ophelia, he saw a young woman whom he could satisfy himself with. In the play, Hamlet does not court ophelia, the only place they are together is in Ophelias bedroom He hath, my lord, of late made tenders Of his affection to me. (Act 1, Scene 3. pg 17). Hamlet visits her bedroom at night and makes love to her. Ophelia believes this is a relationship but is too young to know what a real relationship is. Hamlet writes her letters to make her believe that letters are a representation of Love. Everything that Hamlet wanted from Ophelia he received. She stops thinking for herself and allows men to think for her. She also allows Hamlet to make love to her because Hamlet wishes to do so. This shows a great deal of power amongst men. However, to an audience, Ophelia is a completely innocent and obedient young woman. Out of all the characters in the play, she is the one who cast in the most one dimensional manner. Ophelia has the potential to be a tragic heroine, to overcome her father’s control and gain Hamlet’s love, but due to her submission and conformity, she is merely tragic. Shakespeare uses Ophelia to portray the fickleness of women. As Polonius’ daughter, Ophelia is extremely obedient. When he tells her not to speak to Hamlet anymore, she obliges, saying â€Å"I shall obey my lord†. Her inexperience and inability to defend herself is evident when Laertes tells her that Hamlet is â€Å"subject to his birth† and for that reason alone, she could never be with Hamlet. Ophelia resigns and accepts these harsh ‘truths’ because she is simply too weak to stand up to any man, or challenge their authority. She, like Gertrude, is constantly undermined and controlled by the men of the play. There are recurring tones of misogyny throughout the play and Ophelia’s acceptance; combined with Hamlet’s maltreatment of her showcases this. Hamlet’s innuendos are lost on Ophelia, who passes them off as harmless remarks, for she knows that she cannot possibly rebuke a king. In saying that, it leaves us wondering whether or not she may simply just be confused by Hamlet’s sudden change of character. He uses throaty language when speaking to her, saying â€Å"Get thee to a nunnery, why wouldst thou be a breeder of sinners? † (Act 3, Scene 1. pg 55). This is a grossly offensive remark to the â€Å"sweet and innocent Ophelia†, but she simply agrees to do as Hamlet tells her. She possesses no strength of character to stand her ground and instead, Ophelia plays a passive and obedient role. It is notable that Gertrude – a woman announces Ophelia’s death, clearing women’s ability to empathise with each other. Ophelia kills herself because of the men in her life – her father is dead and her love for Hamlet is unrequited. She cannot function without a man and therefore, is driven to insanity. Gertrude’s elegiacal speech on Ophelia’s death highlights the frailty of women and portrays the sorrow of her death. Sweets for the sweet†, she says, as she places flowers on Ophelia’s coffin. Ophelia’s association with nature – the flowers, the willow tree in the lake, all display â€Å"a young maiden† who was pure, virtuous and fatally innocent. The women of Shakespeare’s Hamlet are characterised as weak and ineffectual. They submit to their male counterparts and are led by them. Both Oph elia and Gertrude are fiercely obedient, as they are controlled by the men in their lives. They play passive roles in the play, but are key to exposing the nominal character’s distorted view of a woman.

Write About Yourself, Not Your College Application

Write About Yourself, Not Your College ApplicationThe essay has undergone significant changes from when it was first written. Gone are the days of grammar checks and proofreading. This is no longer acceptable practice, as this leaves a very bad impression on many admissions officers, especially the upper-tier ones.With this new attitude towards essay writing, these admissions officers look to things that they have seen in a school where a student had been a potential success. They will simply look for things like a good GPA, exemplary attendance and extracurricular activities. They don't want to see anything that is more than just good, this means all negative aspects.Many of these admissions officers will go to the level of policy and regulations that have been set by the College Board. The two main rules for the writing of college admissions essays are that you must not plagiarize and make sure that your essay is not worded in a way that will prove it's non-original. There are guid elines set by the College Board that can help.Here are some sample college admissions essay examples that you may find helpful. A student writes about their experience in college and their academic progress. You should never be shy to share information about yourself. It will show the admissions officer that you understand the requirements and they will be much more inclined to give you an acceptance if they believe that you did your best.'I am a top college recruit. I was accepted into all of the top schools but chose Vanderbilt because of my strong academics. I am a member of a string quartet and a varsity swimmer. My sister is going to Georgetown and my brother went to Dartmouth.It's tough being so far away from home and having to make all of these decisions, but I can only think of one reason why I got accepted to all of the colleges I applied to. That reason is because I really love the colleges that I am going to.'One college admission essay example might be something as simpl e as 'I am a major in political science' but don't be afraid to use this type of essay examples. No matter how much work you put into the essay, you are still going to make an impact.The point is to give simple information about yourself, and let your reasoning and passion stand out through your writing. It is better for the admissions officer to view your piece as honest and genuine than one that tries to appear professional. If you make the proper statements about yourself and your accomplishments, they will be more likely to accept you as a worthy candidate.

Tips For Writing An Essay Topic

Tips For Writing An Essay TopicAn essay topic should be the basis for all writing because it is the basis for understanding the basic ideas that can lead to any higher level of thinking. The reader can start from the essay topic and work on every sentence and paragraph, until he reaches the end of the essay. In some cases the essay topic may not be in an easy way for the writer. He may need to make a lot of changes, rewrites and re-writes till he gets his topic correct.The essay topic must be in the line of the subject matter. This means you will have to study thoroughly the topic before writing the essay. So, to begin with you should decide what you are going to write. Then start taking notes on what you have learned in your essay topic. This will help you evaluate your essay topic which is an important part of the entire process.Some essay topics are easy and some are more difficult than others. Some common examples are a history essay, a biography essay, business essays, religion, and many others. The student who has decided to write an essay on religion will need to write a religious essay. So, when deciding on the essay topic make sure you are on the right track.Make sure you have the specific point in mind. This will help you get started with the whole process of writing. The first thing you have to do is to know the exact topic of the essay. You will need to do some research work to find out about the topic so that you can come up with the right one.So, when starting with the research to make sure you have a list of the most appropriate topics. Make sure that you don't forget the topic. If you decide to go for the easier ones you will need to study even more and gain the necessary knowledge. There are many free resources available online that you can use. You can make use of these free resources to learn more about the subject.There are many different sites available online. Make sure you research on the various sites and compare the prices so that you c an decide on which one can give you the best value for your money. Also you can use the 'Google' search to find out what other people are saying about different article writers.When writing your essay topic, remember that it is the most important part of the entire writing process. You have to keep this important point in mind. It is because you will have to turn to it often and need to understand every line of the essay to make it look good and readable.

Free Essays on American Express

In the Credit Operations Department at American Express, the use of the Internet is significantly foundThe Internet is becoming a big part of normal day-to-day business in Credit Operations as well as American Express. The Internet is providing marketing and advertising to attract new customers. It is also helping to improve our customer service to our cardmembers. Cardmembers can view their charges and statements online. They can also pay their bill through www.americanexpress.com. It allows them a fast and easy way to verify charges, supply their accounts payable with their expense reports, and they can never have the excuse of not receiving their statements. It is available for personal, small business, and corporate cardmembers. It is very useful tool for the credit analyst as well to refer our cardmembers to free service that will provide them with virtually everything they need. It also helps to keep phone volumes down of more cardmembers are using the Internet service r ather than calling simply for their statement and charges. The Internet is planned to have an even bigger role in Credit Operations and American Express company wide. In Credit Operations, a few teams are testing a project with the Internet. This project is allowing cardmembers to receive a credit analyst to help them while online. They correspond to each other and the credit analyst is able to take over the cardmembers computer to show them how to access different areas or to find information. I feel that this could be very helpful for Credit Operations and American Express. I would eliminate the long hold times if more cardmembers were using this service and American Express would become a leader in the technology area of credit cards. It would enhance customer service and help to teach our cardmembers how to become more self-sufficient. They would have the knowledge to find the information on their own rather than having to call in to an 800 numb... Free Essays on American Express Free Essays on American Express In the Credit Operations Department at American Express, the use of the Internet is significantly found The Internet is becoming a big part of normal day-to-day business in Credit Operations as well as American Express. The Internet is providing marketing and advertising to attract new customers. It is also helping to improve our customer service to our cardmembers. Cardmembers can view their charges and statements online. They can also pay their bill through www.americanexpress.com. It allows them a fast and easy way to verify charges, supply their accounts payable with their expense reports, and they can never have the excuse of not receiving their statements. It is available for personal, small business, and corporate cardmembers. It is very useful tool for the credit analyst as well to refer our cardmembers to free service that will provide them with virtually everything they need. It also helps to keep phone volumes down of more cardmembers are using the Internet service rather than calling simply for their statement and charges. The Internet is planned to have an even bigger role in Credit Operations and American Express company wide. In Credit Operations, a few teams are testing a project with the Internet. This project is allowing cardmembers to receive a credit analyst to help them while online. They correspond to each other and the credit analyst is able to take over the cardmembers computer to show them how to access different areas or to find information. I feel that this could be very helpful for Credit Operations and American Express. I would eliminate the long hold times if more cardmembers were using this service and American Express would become a leader in the technology area of credit cards. It would enhance customer service and help to teach our cardmembers how to become more self-sufficient. They would have the knowledge to find the information on their own rather than having to call in to an 800 numb...